Refunds and Cancellation Policy

1. Overview

At Swabhimaan, we are committed to ensuring a fair and transparent experience for all users. This Refunds and Cancellation Policy outlines the terms applicable to cancellations and refunds across different categories of services available on our Platform.

Please read this policy carefully before making any booking. By completing a booking, you acknowledge and agree to the terms set out below.

2. Senior Citizens Homes & Stays

Refunds for bookings in Senior Citizens Homes and Stays depend on the type of stay and how far in advance the cancellation is made.

Short Term Stays

Notice Period Before Check-In	Refund
14 days or more	100%
7 days or more	50%
3 days or more	25%
Less than 3 days	No refund

Medium Term Stays

Notice Period Before Check-In	Refund
14 days or more	100%
7 days or more	25%
Less than 7 days	No refund

Long Term Stays

Notice Period Before Check-In	Refund
14 days or more	100%
7 days or more	25%
Less than 7 days	No refund

3. Products (Wellness, Tech & Accessories)

For physical products purchased through the Swabhimaan Store:

You may request a return or refund within 7 days of receiving the product.
Products must be returned in their original, unused condition with all packaging intact.
The customer is responsible for the cost of return shipping unless the product was damaged or incorrect upon delivery.
Refunds will be credited to the original payment method within 5–7 business days of the return being received and inspected.
Perishable goods, personalised items, and digital products are not eligible for returns.

4. Travel & Stays

For travel packages and stays booked through the Platform, the cancellation and refund terms are set by the individual Service Provider. These terms will be clearly displayed on the listing page before you confirm your booking. Swabhimaan is not liable for refunds relating to travel bookings where the provider's own cancellation policy applies.

We recommend reviewing the provider's cancellation policy carefully before making a booking.

5. Cancellation by the Service Provider

If a Service Provider cancels a confirmed booking, you will be entitled to a full refund of the amount paid for that booking. Swabhimaan will also make reasonable efforts to assist you in finding an alternative service or facility.

6. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please contact us using one of the methods below. Include your booking reference number, the reason for your cancellation, and any supporting documentation.

Email: support@swabhimaan.co.in
Phone: +91 9867410029
Online form: Contact Us page

7. Refund Processing Timeline

Once your cancellation or refund request is approved:

Processing takes up to 10 business days.
The refund will be credited to your original payment method within 5–7 business days after processing.
Your bank or payment provider may take additional time to reflect the credit in your account.

8. Disputes and Exceptions

If you believe you are entitled to a refund that has not been processed, or if there are exceptional circumstances (such as a medical emergency), please contact our support team. Each case is reviewed individually, and we may offer partial or full refunds at our discretion based on the specifics of the situation.